Refund policy

Refund policy

Returns:
Because our tinctures and teas are consumable herbal products, we're unable to accept returns or exchanges on items that have been opened or used. However, if a product is unopened and unused, we accept returns within 14 days of delivery for a full refund.

Product Inspection:
We ensure that all products are thoroughly inspected for quality and accuracy before shipping. However, if you receive a damaged or defective product, don't hesitate to contact our customer support within 48 hours of receiving the item. 

Damaged or Defective Products:
If you receive a damaged or defective product, please provide us with detailed information and supporting evidence (such as photographs) within 48 hours of receiving the item. Our customer support team will assess the situation and provide appropriate assistance. 

Customer Responsibility:
It is the customer's responsibility to ensure that the correct product is ordered and that all relevant details, such as size, color, and quantity, are verified before completing the purchase. The customer is also responsible for the correct shipping address.

Please note that by making a purchase from our website, you agree to abide by this return policy. If you have any questions or concerns regarding our return policy, don't hesitate to contact our customer support team at info@shashamaliwellness.com, and we will be happy to assist you.